Remote Director Customer Success

About RoomPriceGenie ✨🧞‍♂️

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

YOUR ROLE

As the Director of Customer Success, you will lead and evolve the global organisation responsible for ensuring our customers achieve meaningful success with RoomPriceGenie. You will oversee our Revenue Managers (Account Management), Customer Care, and Technical Support teams, shaping the strategy, structure, and systems that enable customers to fully realise the value of our platform.

Your role is not to own the day-to-day execution of each function, but to ensure the right structures, clarity, and alignment are in place for teams to operate effectively and scale.

Success in this role requires more than operational excellence. You will be a trusted partner to your peers across Sales, Product, Marketing, and Engineering, working together to deliver an exceptional customer experience. You will foster strong internal relationships, ensuring alignment, open ...