Remote E-commerce Support Agent (AI Tools)

REMOTE E-COMMERCE SUPPORT AGENT (AI TOOLS) – US HOURS WITH WEEKEND COVERAGE

Join a forward-thinking support team working remotely during US hours, including Saturday and Sunday shifts.
As an AI-Assisted Customer Support Agent, you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e-commerce customers.

Key Responsibilities:

- Approve or refine AI-generated replies

- Handle order, shipping, and return-related tickets

- Flag unusual patterns or trends to internal teams

Requirements:

- 2+ years in customer support (preferably e-commerce)

- Strong written English

- Willingness to work weekends as part of your 5-day schedule