Renewals Specialist, Commercial

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We are seeking a highly motivated Renewals specialist to join our dynamic team. The Renewals specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader GTM (Go To Market) organization to foster long-term relationships with our clients. The ideal candidate will have a strong background in sales, customer success, or account management, with a passion for delivering exceptional service.

Reporting into the Senior Manager, Global Renewals, this is a remote opportunity within the USA and Canada with a strong preference for CST, MST, and PST timezones.

This is a remote opportunity within Canada and the US.

What we're looking for:

- 2+ years of experience in renewals, account management, or customer success in a software or technology environment.

- Strong understanding of SaaS (Software as a Service) business models and recurring revenue principles.

- Excellent communication and interpersonal skills, with a customer-focused mindset.

- Proficient in Salesforce, Gainsight and other tooling.

- Strong analytical skills and ability to interpret data to drive decision-making.

- Ability to work independently and as part of a team in a fast-paced environment.

What you can expect:

- Revenue Retention: Execute the renewal process to ensure ARR (Annual Recurring Revenue) is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.

- Renewal Management: Oversee the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts.

- Customer Relationship Management: Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.

- Data Analysis and Reporting: Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.

- Collaboration: Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively.

- Customer Engagement: Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues.

- Training and Support: Educate clients on the value of our security software and any new features or updates to encourage renewal.

- Documentation and Compliance: Ensure all renewal agreements are properly documented and compliant with company policies and procedures.

- Feedback Loop: Gather customer feedback and insights to inform product development and improve overall customer satisfaction.

USA-based roles only: The annual base salary for this role is between $68,000 USD and $95,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $67,000 CAD and $94,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a pro