Salesforce Technical‑Functional Analyst - AMS

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The position involves the analysis and follow‑up of functional and technical incidents , review of end‑to‑end flows (lead‑to‑cash and customer lifecycle), validation of integrations, evaluation of Salesforce configurations, and identification of deviations in the behavior of campaigns, commercial processes, and service operations. It also requires constant coordination with marketing, sales, customer service, developers, integrators, and key users to ensure that implemented solutions meet business requirements and comply with IT guidelines. The Salesforce Specialist actively participates in documentation, functional testing execution (SIT/UAT), release support, change validation, and post‑implementation stabilization , also contributing to continuous improvement initiatives to ensure Salesforce platforms operate in accordance with corporate standards, best practices, and governance models. This role requires strong technical‑functional judgment , a comprehensive understanding of marketing, sales, and service processes, structured analytical skills, and clear communication with all involved areas to facilitate diagnostics, problem resolution, and decision‑making based on accurate information. 1. Incident and Request Management in the AMS Environment Analyze, diagnose, and resolve functional and technical incidents related to Salesforce Marketing Cloud, Sales Cloud, and Service Cloud, ensuring service stability and continuity. Address bus...