SAP PI‑PO / CAR Functional Analyst – AMS Application Support

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Ensure the correct, stable, and timely operation of the integrations managed through SAP PI/PO , as well as the operational and data‑consolidation processes within SAP CAR , including the transfer of information between SAP and external systems, the execution of retail processes (when applicable), and the validation of transactional flows. The role involves functional analysis, incident follow‑up, testing, documentation, and comprehensive support within the AMS operating model. Main Responsibilities 1) Incident and Request Management (AMS) Analyze, diagnose, and resolve functional incidents related to SAP PI/PO , including integration monitoring, review of mappings, adapters, channels, queues, traces, and error logs. Address incidents and requests in SAP CAR , validating processes such as POSDTA, TLOG loading, sales, inventory, and data reconciliation. Verify the correct flow of information between SAP, PI/PO, CAR , and external systems, identifying deviations and implementing corrective actions. Manage tickets according to priority, impact, SLA requirements, and operational guidelines established by the AMS service model. 2) Functional Analysis and Process Validation Review and validate functional configurations and parameters in PI/PO and CAR , ensuring alignment with defined business processes. Assess data integrity, consistency, and behavior across integrations, validating the logic implemented in mappings, business rules, and trans...