Senior Associate - HR Services, Benefits

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Key Responsibilities Deliver end‑to‑end administration of employee benefits programs (e.g. medical, life, retirement, wellness, leave‑related benefits) in accordance with local policies and regulations Process employee benefits events including enrollments, changes, and terminations in HR systems (e.g. Workday or equivalent) Maintain accurate and complete benefits records across HR systems and required local documentation Act as a subject‑matter resource for benefits processes, ensuring consistency and policy adherence across cases Respond to employee and manager inquiries related to benefits, providing clear guidance on eligibility, coverage, and processes Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements Provide high‑quality customer service in line with HR Services SLAs and experience standards Coordinate with external benefits providers and brokers to resolve operational issues and support program changes Support benefits audits and compliance reviews by providing accurate data and documentation Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies Escalating risks or compliance concerns proactively and support remediation actions Identify opportunities for process standardization, simplification, and automation within...