Senior CRM Manager

📬 Are you the kind of CRM marketer who thrives in Customer.io http://Customer.io (or similar ESPs), building workflows and sequences from scratch rather than maintaining what someone else set up?

🧪 Do you get a genuine kick out of running experiments, forming a hypothesis, setting up the test, reading the results, and immediately thinking about what to try next?

👀 Ready to send the world's most thoughtfully crafted marketing emails, on behalf of a company that exists to save people from inbox chaos?

If so… you might be our Lifecycle Manager at Fyxer

Title: Senior CRM Manager (Lifecycle)

Reporting to: James Lester, Growth Lead

What are we building?

An AI Email Assistant that gives professionals their time back. Fyxer organises your inbox, drafts replies in your voice, and takes meeting notes, so you can focus on the work that actually matters.

We serve everyone from individual power users to enterprise teams at companies like Knight Frank. Our users are typically in client-facing roles: sales, consulting, recruiting - where admin doesn’t just slow them down, it costs them money.

The Role:

Your focus is execution and experimentation. You’ll build and run lifecycle campaigns across email, primarily through Customer.io http://Customer.io (and other required platforms), and run a relentless test-and-learn programme to improve how we activate, retain, and grow users, across both our prosumer and B2B audiences.

As a young, rapidly growing business, there is a lot to be learned about our Lifecycle motions, so if a fast-paced, changing environment energises you rather than frustrates you, you are extremely proactive, and you care deeply about commercial outcomes, you’ll do well here.

What you’ll do

- Experiment engine: Run a continuous test-and-learn programme across lifecycle - A/B tests, segmentation experiments, send-time tests, copy variants - always with a clear hypothesis and a commercial read on results.

- Campaign ownership: Build and execute lifecycl...