Senior Customer Analytics Manager

ARE YOU PASSIONATE ABOUT USING DATA TO DRIVE IMPACTFUL BUSINESS DECISIONS?

We’re looking for a Senior Customer Analytics Manager to be part of our Analytics team.

The Team:

Analytics is part of the Strategy & Analytics department, our internal consulting team - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.

The Role:

Reporting to the Senior Manager, Customer Analytics, the Senior Customer Analytics Manager will be a senior analytics partner for one or more of Jobber’s high-priority Customer Analytics domains.

This role will partner closely with business leaders and cross-functional teams to help Jobber better understand customer behaviour, business performance, growth opportunities, and the drivers of long-term customer value. Depending on business priorities, this work may span areas such as acquisition, onboarding, lifecycle engagement, product adoption, monetization, retention, expansion, customer success, or other strategic customer domains.

You will lead high-impact analytical work across the customer journey, including funnel performance, customer segmentation, conversion, engagement, product usage, retention, expansion, operational effectiveness, and long-term value.

This is an individual contributor leadership role, not a people leadership role. You will not directly manage a team, but you will be expected to lead through influence, own one or more important business domains, shape analytical roadmaps, mentor and guide analysts, manage senior stakeholder relationships, and ensure analytics work translates into better decisions.

The ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills. They are comfortable turning ambiguous business questions into structured analytical approaches, building clear recommendatio...