Senior Director Services - Transformation

Job Description Summary In this role, you will serve as the Services Transformation Director supporting our efforts to transform our services delivery processes by leveraging partners and benchmarking with other external competitors. You will be part of a dedicated Transformation Office which has been set up to drive cross-functional business transformation efforts. You will focus on setting up a framework for end to end transformation of our services delivery processes to ensure optimal mix of resourcing and deliver committed outcomes to our internal regional services directors. In addition, working with the Global TMO Leader you will strategically plan a 3 year transformation framework for the global services business and help execute. The ideal candidate will be a motivated services leader with experience in leading services delivery teams and ensuring seamless deployment and operations. They will be equipped with change management and influencing skills to work with a regional team of service leaders, global services SVP and solution experts. They will be able to work across a diverse, cross-functional team to achieve services delivery excellence and efficient blended cost of delivery. Job Description Roles and Responsibilities Work with the TMO cross-functional team as the services expert to execute on various business transformation initiatives being run by the TMO. Single point of contact for any services initiatives Partner with global services team to develop services approach to drive the business strategy of being a product and an expert services company Benchmark with external companies to determine world class services practices for process and people. Create plan with global services team to execute on cross-functional initiatives and partner to create a roadmap for initiatives within services Understand the contemporary tools and automation (eg. Gen AI) which will improve quality, efficiency and cycle of services delivery. Use contemporary technologie...