Senior Human Centered Change Consultant

About Salesforce Salesforce is the #1 CRM in the world, helping companies connect with their customers in entirely new ways. Our number one value is Trust, and we are pioneers in the Artificial Intelligence revolution, integrating the use of intelligent agents directly into the CRM ecosystem to power human productivity. We are a modern, innovative, and fast-paced company where our culture is built on continuous learning, equality, cultural exchange, and growth. We are looking for a professional to join the Experience Services team: a specialized group within the CSG (Customer Success Group) structure that strategically focuses on ensuring the best experiences and sustainable adoption of the Salesforce platform for our customers. Responsibilities As a Change Management Consultant, you will be the catalyst ensuring that technological innovation translates into real business value through user adoption. Your main activities include: Lead Change Management projects within the Salesforce context, ensuring alignment between technical solutions and the human side of change. Create strategic change management planning for digital transformation projects, defining adoption goals and risk mitigation. Develop communication, training, and stakeholder management plans tailored to different organizational levels. Act consultatively with client teams to collaborate on the vision and execution of change management workstreams. Share knowledge with the team, mentoring peers and elevating the bar for excellence within Experience Services. Create success stories to collaborate with the construction of the Experience Services practice and demonstrate ROI. Constant upskilling through annual training and certifications to stay ahead of AI and Agent-driven trends. Active participation in the Salesforce community to promote and advocate for the Change Management discipline. Behavioral Profile (Soft Skills) We are looking for a consultant who demonstrates the following competencies: Continu...