Senior Implementation Engineer

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.

We are seeking a highly skilled and motivated individual to join Docker to execute our customer onboarding initiatives. This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. The ideal candidate will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team.

RESPONSIBILITIES:

Customer Onboarding and Provisioning:

- Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers

- Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience

- Iterate and improve on strategies and automations that streamline current workflows and tooling

- Contribute to team knowledge base when finding solutions to common situations

- Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction

- Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational suc...