Senior Lead – Site Reliability Engineer Java / APIs

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role To ensure the stability, availability, resilience, and scalability of critical systems , guaranteeing that Java applications, microservices, APIs, and batch chains run according to schedule and reliability objectives, with evidence, traceability, proactive monitoring, and failure recovery , while leading operations under SRE, DevOps, and continuous improvement principles . 1. Reliability, Incident, and AMS Operations Management Lead the management of critical incidents and major problems , ensuring root cause analysis (RCA) and remediation plans. Oversee the operation and reliability of batch jobs and process chains (Java and SAP) using Control‑M , including dependencies, calendars, alerts, and SLAs. Ensure continuous monitoring of critical transactional systems (Salesforce, Tandem, OmniPayments, or equivalent). Define and validate escalation, communication, and resolution criteria according to the AMS operating model. Ensure proper ticket management in ServiceNow / Jira , including evidence‑based closure and SLA compliance. 2. Reliability Engineering and Advanced Technical Analysis Design, implement, and evolve Site Reliability Engineering practices , including: SLIs, SLOs, and SLAs Operational automation Toil reduction Analyze complex failures across Java applications, microservices, integrations, and cloud platforms. Validate end‑to‑end flows, system dependencies, and single points of failure. Lead post‑incident reviews and propose s...