Senior Manager, Customer Success - EMEA

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket Customer Success motion in the EMEA region, shaping the customer experience for our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration.

The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximise the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention.

This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional alignment.

What you’ll do as a Senior Manager at Vanta:

- Set the Standard for the Upmarket Customer Experience in EMEA: Develop and implement best practices for the upmarket customer experience.

- Drive Strategic Engagement: Build strong relationships with key stakeholders, proactively identifying opportunities to expand adoption and drive value.

- Influence Cross-Functional Alignment: Collaborate with Sales, Marketing, Product, and other teams to align on customer needs and advocate for customer requirements.

- Lead and Mentor a Team: Build and manage a team of Customer Success professionals, providing guidance and support.

- Analyze and Optimize Customer Success Metrics: Track and measure key metrics, using data-driven insights to identify areas for improvement.

How to be successful in this role:

- Proven Experience in Enterprise Customer Success: Track record of managing enterprise customer relat...