Senior Manager/Director of Operations - Missionforce Customer Success Group

PLEASE NOTE: Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. ​ About the Role At Salesforce, we believe technology should serve the greater good—powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows. We are seeking a highly accomplished Sr. Manager or Director of Operations to join our elite Missionforce team. This is a high-impact position, supporting our Customer Success Group in bringing the best of commercial technology to life for mission-critical work across the U.S. Department of War, Intelligence Community (IC), and Aerospace & Allied Nations. The Sr. Manager/Director of Operations will bring operational rigor to running the business and supporting growth and transformation initiatives in a dynamic, high growth business segment. This role will manage key aspects of the business, drive internal and external cross-functional coordination, and communicate and execute critical business initiatives across the team. Key Responsibilities: Act as the primary liaison and coordinator across cross-functional projects to ensure that all initiatives align with broader organizational goals. Develop detailed program plans, including scope, schedule, and budget, to drive accountability for timely and high-quality execution. Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths. Strategic Planning & Executive Support: Manage rhythm of business, executive communications, and key global initiatives Develop and present status reports, risk assessments, and technical recommendations...