Senior Manager, Plan Build Remote

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Plan Build serves as a strategic leader who fosters collaboration and communication across interdisciplinary teams to ensure all plan configurations align with business objectives. This role also acts as a key escalation point, addressing complex challenges and facilitating rapid resolution to maintain service excellence. The Senior Manager, Plan Build leads the team (approximately 10-15 employees) responsible for accurate, timely configuration of benefit plans that feed downstream claims, eligibility, billing, and customer experience functions. This leader ensures Plan Build operations meet quality, compliance, and TAT expectations, while driving continuous improvement, automation, and cross‑functional alignment with Document Writers, Dual Entry, Quality, Onboarding, and Implementation teams. Key Responsibilities: Oversee end‑to‑end Plan Build processes, ensuring accuracy, consistency, and timely build of new group and renewal plans. Manage workload distribution, resource planning, and prioritization of work across Plan Build teams. Monitor SLA adherence, quality metrics, error trends, and overall operational health. Lead automation initiatives and process redesign to streamline workflows and eliminate waste. Deploy Lean methodologies to simplify steps, reduce variation, and improve build quality. Partner with technology teams to enhance Plan Build tools, templates, and CRM/operational systems. Oversee reporting strategies, dashboards, and analysis of plan build accuracy, quality, and turnaroun...