Senior Manager, Tech Client Services

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Role Purpose This role is accountable for defining, improving, and scaling the operating model that supports processes for monthly welcome season readiness, to include open enrollment links, content updates, personalization, and governs processes for member level web error submissions. The Senior Manager drives process rigor, automation, and proactive readiness, reducing operational risk, manual effort, and escalation-driven work while improving colleague engagement and sustainability. This position is primarily focused on people leadership and process improvement (the “how” work gets done), rather than serving as the subject matter expert for the underlying content or production work. Key Responsibilities Own and continuously improve operating processes to ensure predictable, repeatable, and scalable execution. Evaluate and establish improvements in work intake and workflows to reduce manual effort and rework. Identify and drive automation opportunities that eliminate recurring work and reduce operational burden. Develop and coach team members to strengthen ownership, decision-making, and resilience during peak periods. Improve colleague engagement by simplifying processes, clarifying ownership, and reducing ambiguity across teams. Measures of Success Improved Welcome Season readiness with fewer late-breaking issues and escalations with existing team verses adding headcount. Reduction in manual content update effort through standardized, automated workflows. Consistent, visible monthly readiness posture for Welcom...