Senior Operations Associate

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is building a machine learning-driven dental design engine. The gap between an ML program that transforms operations and one that stalls comes down to whether someone can scope the problem clearly, design the data collection programs that feed the model, bring a 400-person workforce of highly skilled designers along on new tooling, and track whether any of it is actually working.

We're hiring an ML Operations Lead to sit on our Special Operations team and own the planning and execution of our highest-priority ML incubation projects. You'll define workstreams, collect and interpret data, drive alignment across stakeholders, and manage implementation from scoping through delivery. You'll also build the training programs that upskill our workforce on ML-related workflows and stand up the testing infrastructure that tells us whether new models are ready to deploy.

What You'll Do

Own ML Data Collection & Incubation Programs

- Define and scope complex operational challenges into clear, actionable workstreams with measurable success criteria

- Plan and execute data collection programs that feed Dandy's highest-priority ML initiatives

- Monitor project health, measure operational efficiency, and flag implementation risks

- Synthesize updates into clear status reports that drive alignment and keep projects on track

Build ML Workforce Enablement Programs

- Design and lead training programs that upskill our man...