Senior Sales Manager – Mid Market & SMB

WHO WE ARE

In 18 months, Heidi has given back more than 18 million hours to clinicians - supporting 73 million patient visits across 116 countries and 110+ languages.

Today, more than two million visits every week are powered by Heidi worldwide. We're building the world's best AI Care Partner - working with clinicians before, during, and after every visit.

Founded by clinicians, built by clinicians, engineers, designers, scientists, creatives and mathematicians — all working toward one shared purpose: to strengthen the human connection at the heart of care.

Hundreds of thousands of clinicians already use Heidi. They quite like it. Now we’re scaling what comes next.

WHY THIS ROLE EXISTS

We turned on the taps of PLG - and clinicians showed up. Now we have a much bigger opportunity, turning that clinician love into organisation-wide adoption.

And it’s not just about Ambient Voice Technology (AVT)

- Heidi Scribe → our entry point

- Heidi Comms → patient interaction and workflow

- Heidi Evidence → trusted clinical decision support

- Heidi Remote → hardware that removes the need for a phone

- Next: agentic workflows that automate entire parts of care delivery

THE ROLE

You will lead our Mid-Market & SMB business across UK&I, owning:

- Primary Care SMB (AEs + SDRs)

- Private Market Mid-Market & SMB (AEs, SDRs, BDRs)

This is primarily a new business role, but in reality it’s: land → expand → scale.

You are not just running a team. You are building the system the team runs on, this includes playbooks, structure and standards.

WHAT YOU’LL OWN AND ARCHITECT

- Sales process and methodology (MEDDPICC, Command of the Message, or custom)

- Segment-specific playbooks (SMB vs Mid-Market)

- Territory design (with Head of Sales + RevOps)

- Tech stack and tooling

- AI enablement across every stage of the sales process

- Hiring plan and team structure

- Build and run both inbound and outbound pipeline engines

- Own pipeline creation → conversi...