Senior Service Advocate - OPS

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources. Required Qualifications - 2 years of experience in customer service, retail or inside sales, or health coaching - Data entry and documentation experience within member records is strongly preferred - Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred Preferred Qualifications - Call center experience - Demonstrated organizational skills, including effective verbal and written communications skills required - Exhibits strong desire and commitment to serving others - Proficiency in Microsoft Word and Outlook - Bilingual (Spanish) - Bachelors Degree Education High School diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, member...