Senior Solutions Architect

At Sanity.io http://Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations.

Your team ensures that enterprise customers are successful and happy using Sanity. This means working closely with technical leaders at our customers to align their strategic goals with implementation details; facilitating brainstorming sessions between editors, designers, and developers; and helping developers make decisions for their unique business needs. 

In this role you will take ownership of your customer relationships and drive both internal and external conversations.  You'll also have the opportunity to learn more and develop expertise on the people side of technology.

WHAT YOU WOULD DO:

- Lead onboarding workshops that are customized to each customer’s needs and background.

- Proactively develop relationships with technical and product stakeholders at our customers.

- Meet regularly with technical customers to demonstrate how new features work for the customer’s specific needs, answer their questions, and help them plan their Sanity implementation.

- Work with account managers to develop expansion opportunities at existing customers

- Support the new account sales cycle through technical workshops and proof of concept development

- Create and share examples to help customers understand concepts and implement more quickly

- Develop and maintain guides and learning modules to address common topics

- Develop and maintain plugins for common integrations and implementation patterns

- Represent clients’ requests and requirements to the internal product team

- Work with Support Engineering to wor...