Service Desk, Subject Matter Expert

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Job Role Description A subject matter expert in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 360-degree feedback, gain buy-in from appropriate stakeholders, and manage the implementation plans required to realize the improvements identified. to drive agile practices & projects. Responsibilities Service Delivery: Individuals assigned to this JR/S are subject matter experts in Digital Workforce Services processes, and for their assigned areas, ensure quality delivery within defined guidelines / processes & procedures, identify process and program defects/ issues & develop recommendations, ensure process improvement & documentation, encourage learning / continuous improvement via 360 degree feedback, gain buy-in from appropriate stakeholders, and manage the implementation plans required to realize the improvements identified. Perform Education & Training: The ability to put one's knowledge of Training Support work products into action. Designs comprehensive education and training plans based on the client's needs and on the solution being developed. Defines the standards, courses and materials required to provide the necessary education and training for users of the application, to...