Software Development Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health’s Adjudication & Client Experience Engineering organization is seeking a highly skilled Software Engineer to join our Application Production Support Team , providing Level 1-2 support for critical Secure Transport application . This role is essential in ensuring the reliability, stability, and improvement of systems that directly serve our PBM (Pharmacy Benefit Management) business customers. As a Software Engineer, you will work closely with fellow engineers as well as internal operational teams and external client teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our Secure File Transfer platform. This position requires basic technical expertise, problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. Key Responsibilities: Monitoring & Operations: Perform routine health checks, including monitoring file transfers for internal applications and external clients. Detect and escalate abnormal transfers, file failures, stalled connections and or connection failures. Perform in‑depth analysis to the root cause of issues and perform corrections following approved procedures. Coordinate with Systems team and File Transfer setup team for configuration and envir...