Solution Architect

The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to achieve the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI. Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer and obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace. Key Responsibilities Serve as a trusted advisor to the client Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall kno...