Specialist Solutions Engineer

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

As a Staff Solutions Engineer – Specialist at Kong Inc., you will serve as a senior technical authority, combining deep expertise in AI, DevOps, AIOps, FinOps, security, and system integration to guide Kong’s enterprise customers and partners through complex architectural decisions. Operating as a trusted advisor, you will demonstrate the value of Kong's platform through precision-engineered solutions and hands-on technical leadership.

RESPONSIBILITIES

- Engage with executive leadership, as well as senior AI stakeholders in Kong’s prospects’ and customers’ organizations to help craft their AI journey with Kong technologies.

- You will stay at the bleeding edge of AI developments, and work with Solution Engineers, and the product management organization to surface market feedback and influence product direction.

- Assist with technical discovery sessions, architecture reviews, and executive-level presentations with clients, translating business requirements into concrete platform solutions.

- Apply expertise in AI/ML technology and tooling — including agentic AI, AI orchestration frameworks, and agent-building — to guide customers on integrating AI capabilities into their API infrastructure.

- Support proof-of-concept exercises and custom technical demonstrations that showcase Kong's capabilities.

- Mentor junior Solutions Engineers and actively contribute to the team's shared technical knowledge base.

- Manage multiple concurrent engagements with strong project discipline, delivering results against defined timelines and commitments.

- Communicate complex technical concepts with clarity and precision to both engineering audiences and executive stak...