Sr. Manager, Pricing Process Improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health has an exciting opportunity to join our Client and Networks Pricing (CNP) team as a Senior Manager of Pricing Process Improvement. This role will lead high-impact quality improvement initiatives that support the strategic direction of the CNP organization. The core of this role is to uncover actionable insights from price guarantee quality and error data—identifying trends, drivers, and root causes—and then lead cross-functional efforts to implement, track, and sustain improvements. This position will leverage multiple data sources to consolidate error insights, identify trends, and prioritize issues for root cause investigation and corrective action. The ideal candidate is curious by nature, comfortable working with data, and enjoys problem solving in a fast-paced and highly collaborative environment. Work closely with the Executive Director to influence stakeholders outside of CNP to improve quality and drive sustained performance improvement. Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans. Identify, consolidate, and analyze error data from multiple sources to surface trends and insights; prioritize issues for root cause analysis and corrective action. Track and facilitate execution of quality improvement efforts, including corrective and preventive actions, ensuring actions are owned, progressing, and validated for effectiveness. Build and maintain a CNP quality scorecard t...