Strategic Account Executive - Meritain Pharmacy Solutions

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on Meritain Health’s pharmacy business, Meritain Pharmacy Solutions. Position Summary Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts. Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers. Fundamental Components: Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers. Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by expla...