Strategic Legal & Commercial Operations

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

ROLE INTENT

The Strategic Operations (Commercial, Legal & Special Projects) role exists to own and execute the messiest, highest-leverage problems in the company—where legal, compliance, insurance, revenue, and strategy all intersect.

This is not a legal role.

This is not an operations support role.

This is an operator role.

You exist to:

- Translate legal and compliance constraints into business decisions

- Unblock revenue, delivery, and growth

- Pressure-test new ideas before the company commits real resources

- Operate across Sales, Client Success, Marketing, Compliance, and Leadership

- Take ownership of complex initiatives that don’t fit neatly into one function

You will work on what matters most right now, not what fits neatly into a job box.

You report:

- Solid-line to the Head of Compliance

- Dotted-line to the CEO

You will be trusted with judgment, visibility, and real responsibility.

THIS IS A HIGH-AUTONOMY IC ROLE (WITH REAL RUNWAY)

This is a senior individual contributor role by design.

You will:

- Operate independently

- Sit in high-context conversations early

- Make recommendations executives act on

- Own outcomes, not just analysis

Over time, this role can grow in multiple directions:

- Deeper ownership in legal / compliance / risk

- Broader strategic operations leadership

- Ownership of new initiatives or business lines

- Potential path into a GM role if you demonstrate the judgment and execution to earn it

This role is built for someone who wants optionality, not a narrow ladder.

HOW YOU’LL ACTUALLY SPEND YOUR TIME

This is a highly dynamic role. In a given month, you might:

- Join Sales calls to structure deals, negotiate MSAs, or unblock contract issues

- Work with Client Success & Account Management to renegotiate scope, pricing, or edge cases mid-engagement

- Partner with Marketing to pressure-test positioning, claims, and go-to-market ideas

- Coordinate with external counsel on targeted legal questions—then translate guidance into action

- Own insurance workflows tied to client requirements and operational reality

- Build models in Google Sheets to evaluate whether a new initiative is worth pursuing

- Help leadership decide:
“Should we do this at all?”
“If we do it, how should it be structured?”

You will constantly move between:

- Legal constraints

- Commercial incentives

- Operational reality

That translation is the job.

CORE RESPONSIBILITIES

CROSS-FUNCTIONAL BUSINESS OPERATOR

You work directly with:

- Sales — deal structuring, contract negotiation, objection resolution

- Client Success & Account Management — amendments, expansions, renewals, exceptions

- Marketing — positioning, messaging, and compliance-aware strategy

- Compliance & Legal — risk assessment, delivery, and execution

- Leadership — tradeoffs, prioritization, and escalation

You are not a reviewer.

You are a thought partner and problem owner.

LEGAL, CONTRACTING & INSURANCE OWNERSHIP (BUSINESS-FIRST)

- Own negotiation and execution of:

- MSAs

- Amendments

- Commercial terms

- Balance protection with speed and pragmatism

- Act as the primary interface with external general counsel

- Own insurance workflows end-to-end:

- Coverage alignment

- Client requirements

- Renewals and exceptions

Your goal is not perfect documents.

Your goal is clean decisions that hold up over time.

COMMERCIAL JUDGMENT & FINANCIAL THINKING

- Build and analyze models in Google Sheets

- Read and understand P&Ls

- Pressure-test new initiatives:

- Unit economics

- Risk exposure

- Scalability

- Provide leadership with clear, directional recommendations

You are expected to think like an operator, not an academic.

SPECIAL PROJECTS & NEW INITIATIVES

You will be pulled into:

- New product or service ideas

- Expansion into new markets or client types

- Risk-heavy or ambiguous initiatives

- Projects that cut across multiple teams and don’t have a clear owner yet

If something matters and is messy, it likely lands with you.

WHAT SUCCESS LOOKS LIKE

FIRST 90 DAYS

- Trusted partner across Sales, CS, Marketing, and Compliance

- Confident presence on client and internal strategy calls

- Contracting and insurance workflows feel faster and cleaner

- Leadership brings you into decisions early

6–12 MONTHS

- Fewer bottlenecks, fewer surprises

- Clear frameworks for evaluating new initiatives

- Teams proactively loop you in because it makes things better

- You are seen as a business operator—not a function

IDEAL BACKGROUND

This role is intentionally designed for someone who:

- Has legal fl