Strategy Manager, Fraud - Krak

BUILDING THE FUTURE OF CRYPTO 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture https://www.kraken.com/culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security https://blog.kraken.com/crypto-education/security-at-kraken, crypto education https://blog.kraken.com/category/crypto-education, and world-class client support https://blog.kraken.com/crypto-education/support-at-kraken through our products like Kraken Pro https://pro.kraken.com/, Desktop https://www.kraken.com/desktop, Wallet https://www.kraken.com/wallet, and Kraken Futures https://www.kraken.com/features/futures.

Become a Krakenite and build the future of crypto!

PROOF OF WORK

THE TEAM

We are seeking a highly skilled and motivated Fraud Strategy Manager to join our dynamic crypto company. As Strategy Manager, Fraud for Krak, you will play a crucial role in managing Krak products, including P2P, Third-Party Payments, the Krak Debit Card and any new business requirements. You will own and deliver approval and decline rate reviews, fraud levels, and the optimisation of messaging to ensure the best outcomes for both the business and our clients, while minimising friction.

You will be responsible for supporting development and implementation, optimising fraud controls and fraud rates across all Krak products to increase revenue, keep fraud within company thresholds, and ensure a smooth and secure environment for our users.

THE OPPORTUNITY

- You will be the lead on banking, card issuing regulations, and fraud prevention.
You will deliver business requirements working closely with the product & engineering teams

- Control, monitor, and analyse Krak fraud trends:
Stay up to date with the latest fraud trends, techniques, and technologies in the crypto industry. Conduct in-depth analysis of fraud patterns and identify potential vulnerabilities to proactively mitigate risks

- Monitor and analyse payment trends: Stay current with payment regulations, trends, techniques, and technologies within the crypto industry. Conduct detailed analysis of payment patterns and identify opportunities to proactively increase revenue

- Policy, process, rules creation and fraud prevention strategies: Create and maintain effective fraud and payment policies, processes, Strategies and rule frameworks

- Develop and implement fraud prevention strategies: Including Collaboration with cross-functional teams, including Fraud org teams, Product, Engineering, and Security, to design and implement effective fraud prevention strategies and frameworks for the crypto platform

- Risk assessment, mitigation, governance, and audit controls: Conduct comprehensive risk assessments to identify potential Krak fraud and payment risks and vulnerabilities. Implement preventive measures and controls to mitigate risks effectively and support governance and audit requirements

- Support business growth and compliance controls: Balance fraud prevention with customer experience and revenue optimisation

- Fraud detection and investigation: Develop and maintain robust Krak fraud detection systems and tools to identify suspicious activities, transactions, and patterns. Own and lead investigations into suspected fraudulent activity, gathering evidence and working closely with Krak Product, Legal, and Compliance teams

- Cross-functional collaboration: Partner with Customer Engagement, Compliance, Legal, and other internal teams to ensure effective coordination and communication on Krak fraud- and payment-related matters

- Data analysis and reporting: Utilise data analytics tools and techniques to extract meaningful insights and produce regular reporting on fraud and payment trends, patterns, and key performance indicators. Present findings to your manager and recommend strategies for continuous improvement

- Regulatory compliance: Stay abreast of relevant laws, regulations, and industry guidelines related to fraud prevention and payments, ensuring organisat