Strategy & Operations Manager

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

STRATEGY & OPERATIONS MANAGER

ROLE OVERVIEW:

With a strong operational footprint and over 800 employees, we have ambitious plans to continue to scale and we are seeking a highly motivated Strategy and Operations Manager (COO Office) to serve as a crucial partner to our COO, who is responsible for company-wide OKRs, Operations, Data and Insights, the learner journey and international expansion. The Strategy & Operations Lead role ensures cross-functional coordination, communication and execution across various strategic and cross-functional operational initiatives in support of the COO’s agenda.

The ideal candidate will be a highly organised, proactive problem-solver with exceptional communication and analytical skills, capable of navigating complex, fast-changing environments, dropping in to help organise and accelerate work on key projects and driving impactful results. This person will be a trusted advisor, anticipating needs, and proactively addressing challenges to maximize the effectiveness of the COO. An important aspect of this role is a strong comfort level with data and analytics, strategy and technology, including the ability to rapidly learn and experiment with emerging AI productivity and reasoning tools.

Responsibilities:

- Operational Excellence & Cross-Functional Collaboration:

- Lead project management for certain cross-functional strategic and operational initiatives, ensuring timely and successful execution.

- Attend meetings on cross-functional initiatives with the COO to provide project management support and facilitate post-meeting follow-up.

- Run brainstorming, coordination and facilitation meetings to move initiatives forward

- Join teams undertaking strategic or one-off projects, including project management and strategic contributions.

- Strategic Partnership & Executive Support:

- Act as a thought partner to the COO, anticipating needs and proactively addressing challenges.

- Prepare comprehensive briefing materials, including agendas, talking points, speeches and presentations, for internal and external meetings, ensuring the executive is fully prepared.

- Provide strategic counsel on meeting preparation, desired outcomes, and follow-up actions, ensuring meetings are productive and impactful.

- Ensure the COO's time spent aligns with strategic priorities, maximizing effectiveness.

- Liaise with the team EA to schedule necessary meetings to advance key priorities and ensure timely follow-up on commitments.

- Liaise with external stakeholders to ensure everyone is well briefed.

- Strategic Analysis & Communication:

- Occasionally conduct market analysis and other strategic research to support decision-making.

- Prepare materials for board meetings, exec meetings and other critical presentations.

- Collaborate with the PR and brand team to prepare the executive for external events, panels, and speaking engagements, including briefing materials, speeches, and practice sessions with feedback.

- Relationship Management & Culture:

- Facilitate relationship-building between the executive and team members at all levels of the organization.

- Act as a cultural ambassador, promoting and reinforcing the company's core values.

- Technology and AI Proficiency:

- Demonstrate a high level of tech-literacy and comfort with utilising various digital tools and platforms.

- Proactively explore and experiment with emerging AI productivity and reasoning tools to enhance efficiency and strategic insights.

- Identify and implement opportunities to leverage AI to streamline processes and improve decision-making.

Qualifications:

- 6 - 10 years of high-calibre professional experience in strategy, strategy consulting, operations, or a related field, preferably in a fast-paced, high-growth environment.

- Proven track record of driving strategic initiatives and achieving measurable results.

- Strong analy