Support Engineer

ABOUT SENTRY

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster so we can get back to enjoying technology.

With more than $217 million in funding and 100,000+ organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products.

Sentry embraces a hybrid work model across our global hubs, with Mondays, Tuesdays, and Thursdays set as in-office anchor days to encourage meaningful collaboration. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

ABOUT THE ROLE

At Sentry, support is an engineering discipline. Our customers are developers building the future of software, and they deserve answers that go deeper than a knowledge base link. We are redefining the standard of technical support by combining deep human expertise with AI-assisted workflows. We need you to solve complex technical issues, serve as the bridge to our Engineering teams, and help maintain the systems that scale our expertise to millions of developers. This is a multi-level role (IC2–IC3), and we encourage you to apply even if you don’t meet every requirement or aren’t sure where you fit—we’ll determine leveling based on your experience and interview performance.

IN THIS ROLE YOU WILL

Master the Sentry Ecosystem

- Become a Platform Expert: Develop deep authority on Sentry's features to guide customers through complex debugging workflows

- Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers, not just closing tickets

- Troubleshoot SDK Implementations: Go beyond the UI to help developers instrument Sentry's SDKs within their specific codebases and frameworks

Support Our AI-Assisted Workflows

- Audit AI Responses: Review ...