Team Lead Customer Success - French speaking

SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 - we invite you to be part of the solution!

Your mission:
Are you a people-person who thrives on helping others grow and succeed? Do you enjoy coaching, sharing your knowledge, and setting your peers up for success? This newly created role offers the opportunity to shape, guide, and support a team of Customer Success Managers in France & Spain. Reporting directly to the Senior Director of Customer Success, you’ll drive team performance through coaching, development, and clear accountability, while ensuring alignment with regional and global strategy. You’ll play a key role in building a strong CSM culture, enabling your team to deliver measurable impact for our customers. All of this while contributing to one of the most exciting industries in digitalisation — helping to make the internet a little bit safer, together with a highly driven team.

Here's how you'll make a difference:
• Lead, guide, and support a team of Customer Success Managers by driving performance through coaching, development, and accountability for key metrics (e.g. gross retention & net revenue retention)
• Clearly communicate the company vision, strategy, and goals within your team
• Collaborate closely with Sales, Marketing, and Partner leadership to ensure a cohesive regional strategy
• Spot knowledge gaps and training needs, setting your team up for success while identifying opportunities for process and tooling improvements (e.g. workflows, systems)
• Assess and gather data and trends to identify targeted strategies and actionable initiatives for the French & Spanish market
Represent the voice of the customer internally, ensuring customer insights inform product, proce...