Team Leader / Jefe de equipo / Líder de Equipe - Technical Support

Job overview: The Technical Support Team Leader oversees the proper management of technical support operations, facilitates communication between internal teams (T2, R&D, Pro Services, Customer Services, etc.) across LATAM, and also acts as an internal Genetec coordinator for process compliance and stakeholder engagement. What your day will look like: Technical Support Operations Management Monitor team and individual performance indicators (KPIs): Level 1 focus: 1BDR (Business Day Resolution), ...