Technical Support Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a Technical Support Manager to join our team in Brazil. The Manager of Technical Support will provide technical expertise, leadership, and support of the daily activities of the Technical Support Engineering team, providing support for external and internal customer questions, escalations, and support related requests. This role supports CrowdStrike’s customers and Technical Support staff, ensuring support services are delivered in a customer-focused approach. The Manager of Technical Support will be responsible for leading the technical support team, including oversight of case management system, process workflows, and escalation management. This role will establish and refine the processes, techniques, tools, and methods used by the technical support team to provide exceptional support and services to internal and external customers, ensuring services are timely and accurate on a daily basis. The right candidate will thrive in a hyper-growth, fast-paced environment and have a solid technical background combined with global customer service experience. A problem-solving atti...