Telehealth Nurse Case Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Candidate must reside in a compact state As a Nurse Case Manager, you will play a crucial role in providing healthcare support, care coordination and/or case management to members enrolled in a comprehensive healthcare program. Your expertise in nursing and healthcare management will be instrumental in assessing individuals' health needs, providing education and resources, and empowering them to make informed decisions about their health following a hospitalization, Emergency Department discharge, and/or a change to a higher level of acuity. SCOPE: Concierge Clinical Ops Case Managers, Triage Case Managers PRIMARY DUTIES AND RESPONSIBILITIES: Clinical Assessments Conduct comprehensive health assessments of members enrolled in healthcare programs through telephonic and/or digital tool interactions. Gather relevant medical, social, and lifestyle information to develop a holistic understanding of each member’s current status. Identify potential key risks, gaps in care, and opportunities for enhancing well-being. Education and Coaching Provide telephonic and/or digital education, nursing interventions, and coaching to members on various health topics, including chronic disease management, preventive care, and healthy lifestyle choices. Empower members to take an active role in managing their health by providing them with the knowledge and tools needed. Collaborate with members to set achievable health goals and develop personalized action plans. Care Coordination and Referrals Coordinate with healthcare providers and community resource...