Telephony Engineer

About Happyrobot

HappyRobot is the AI-native operating system for the real economy—a system that closes the circuit between intelligence and action. By combining real-time truth, specialized AI workers, and an orchestrating intelligence, we help enterprises run complex, mission-critical operations with true autonomy.

Our AI OS compounds knowledge, optimizes at every level, and evolves over time. We’re starting with supply chain and industrial-scale operations, where resilience, speed, and continuous improvement matter most—freeing humans to focus on strategy, creativity, and other high-value tasks.

You can learn more about our vision in our Manifesto https://www.happyrobot.ai/blog/manifesto. HappyRobot has raised $62M to date, including our last $44M Series B in September 2025. Our investors include Y Combinator (YC), Andreessen Horowitz (a16z), and Base10—partners who believe in our mission to redefine how enterprises operate. We’re channeling this investment into building a world-class team: people with relentless drive, sharp problem-solving skills, and the passion to push limits in a fast-paced, high-intensity environment. If this resonates, you belong at HappyRobot.

ABOUT THE ROLE:

We’re looking for a Senior Telephony Engineer to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. You’ll work across platforms like NICE CXone, RingCentral, Genesys, and others to ensure seamless voice infrastructure and world-class communication experiences for both customers and internal teams.

RESPONSIBILITIES:

- Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems.

- Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems.

- Optimize call flows, IVRs, routing logic, and contact center performance metrics.

- Collaborate with IT, support, and engineering teams to en...