Trust & Safety Specialist

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Trust & Safety Specialist at Replit, you’ll own customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals.

This is a customer-facing role, similar to frontline support, but focused on high-risk and legally sensitive cases that require strong judgment, precision, and alignment with legal and policy requirements.

You’ll be responsible for ensuring these interactions are handled accurately, consistently, and with care — balancing user experience with risk, safety, and compliance. Your work will directly impact how Replit protects users, responds to sensitive requests, and manages platform integrity at scale.

You’ll operate as both an operator and systems builder. Early on, you’ll directly handle complex cases while helping define the processes, playbooks, and tooling that enable these workflows to scale across the broader Support organization.

You’ll work closely with Legal, Security, Support, and Operations teams to define policies, improve workflows, and ensure that trust and safety processes are deeply integrated into customer support.

IN THIS ROLE YOU WILL…

- Handle end-to-end customer interactions for sensitive and policy-driven cases, including privacy requests, DMCA claims, law enforcement inquiries, and abuse appeals.

- Triage and respond to complex or high-risk support tickets, ensuring accuracy, consistency, and compliance with legal, policy, and security requirements.

- Partner with Legal and Security teams to translate policies into clear, actionable workflows for customer-facing Support teams.

- Build and mai...