UX Researcher

Unity Advisory is building a next-generation Internal AI Platform that powers data-driven advisory, internal copilots, and AI-enabled workflows.

We are looking for a highly capable, product-minded UX Researcher to ensure these AI-powered products are not only built, but understood, trusted, adopted, and embedded into real workflows.

This is not a traditional UX role. It sits at the intersection of:

- UX research

- Product and service design

- AI experience design

- Adoption and rollout strategy

You will play a critical role in translating complex AI capabilities into usable, trusted, and operational products that drive measurable impact across the firm and with clients.

The Mission

Ensure Unity’s AI products move successfully from:

Idea → Usable → Adopted → Embedded

This role owns the human success layer of the platform. You will define how users interact with AI systems, how organisations adopt them, and how products become part of everyday decision-making rather than unused tools.

What You’ll Do

Discovery & User Understanding

- Conduct in-depth research with stakeholders including CFOs, finance teams, and operational leaders

- Observe real workflows through shadowing, process walkthroughs, and working sessions

- Map decision-making processes, behaviours, and pain points

- Identify barriers to adoption including trust, organisational dynamics, and compliance concerns

- Translate business problems into user, workflow, and experience requirements

AI Product Experience Design

- Design intuitive workflows that simplify complex AI capabilities

- Translate model outputs into clear, actionable user interactions

- Define patterns for explainability, confidence, and transparency in AI systems

- Create interaction models for effective human-AI collaboration

- Build prototypes and interactive flows to validate ideas before engineering

- Enforce accessibility standards across AI products to ensure usability for all users and reduce adopt...