VP of Client Management, Creative

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Capability Overview

At Jellyfish, Client Management has strategic ownership of accounts, providing the very highest levels of client service as well as identifying and driving new business opportunities. They ensure opportunities are converted and accounts are grown in line with the strategy and growth targets of the agency. They have in-depth knowledge of the industry and are able to confidently establish relationships with clients at all levels, understanding their strategic marketing and business problems and taking a longer-term view beyond the day-to-day on how Jellyfish can partner to solve them.

Nothing that comes into Jellyfish should be a surprise to the CM team, nothing goes out to our clients without a tacit or explicit acknowledgement by the CM team. The client lead functions as the "CEO" of a mini business inside Jellyfish. As the CEO of their client business, they are essential, brilliant, and strategic: emblematic of putting clients first and caring for our people -- with career roadmaps ahead of them including hub, country, and agency leadership.

Job Description

The VP of Client Management (Creative) is responsible for client satisfaction, fostering relationships and driving profitable growth opportunities. This role requires a strategic leader with expertise in client management that deeply understands the client’s business to lead a cross functional team to deliver best in class content and anticipates challenges to develop solutions for the client. This trusted advisor will deliver proactive growth opportunities in collaboration with cross functional teams and ensure the operational day-to-day runs brilliantly, but is not expected to spend their time on low-value, administrative tasks but owning and driving the higher level views and growth.

This is a hybrid position based out of our NYC office. The salary for this position is between $230,000-250,000 USD, annually and final offer is based upon experience.

Responsibilities

- Oversee a portfolio of accounts within Jellyfish, or lead a high-complexity international or cross-capability client

- Responsible for building and overseeing growth plans for clients, and working to achieve set targets throughout the year

- Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice

- Support in new business: lead pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines

- Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency

- Lead teams in nurturing client relationships: ensure best-in-class Client Management relationship building at every level is happening

- Provide strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content

- Lead proactive solutions and opportunities based on business needs in collaboration with capabilities leads

- Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. CPs should be constantly optimizing and looking for ways to improve relationships, ways of working, always taking a periscopic view of ‘what’s next, how can we make this greater, what are the potential smoking fires and how do we put them out before they become flames’

- Maintain relationships with key senior client stakeholders, while building and expanding beyond these to open new doors

- Collaborate with department and industry leads to pursue growth opportunities

- Monitor commercial aspects of client relationships, driving operational improvements and efficiency

- Lead complex client renewals, ensuring long-term success and profi