VP of Professional Services

Convey is seeking a strategic and hands-on VP of Professional Services to lead our implementation and onboarding organization. Reporting to the SVP of Customer Operations, this leader will drive project governance, delivery excellence, resource planning, and scalable implementation processes that improve revenue delivery, customer satisfaction, and time to value.

This role is ideal for a PMP-certified leader with deep experience managing enterprise SaaS implementations, leading high-performing Professional Services teams, and building standardized project methodologies in fast-paced environments.

KEY RESPONSIBILITIES

- Develop and implement program and project standards, SLA’s, metrics, KPI’s,

documentation, communication, training and adoption of all program/project

management processes

- Oversee the management of technical implementation projects to ensure the

technology and processes implemented will scale effectively and support the needs

and growth of the organization

- Utilize a hands-on approach to step in and directly manage enterprise projects

through the implementation lifecycle

- Directly manage a team of Technical Project Managers and/or Program Managers

and define success criteria/metrics within the project management practice

- Drive resource allocations, project margins and revenue

- Lead a weekly forecasting call and provide updates on weekly planned vs

forecasted revenue

- Host training and formalized lessons learned/postmortems to ensure all learns are

applied to future programs/projects

- Ensure all programs and technical projects are executed in accordance with

standardized methodology, ensuring value delivery is efficient and aligned with

organization policies and SLA’s

- Create effective resource allocation/capacity planning and staffing processes to

support business and technology growth

- Utilize project plans, status reports, proactive risk an...