Client Success Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Client Portfolio Growth | Strategic Partnerships | Team Leadership

We’re a high-growth staffing agency evolving toward a structured pod model designed to support long-term client partnerships and scalable growth.

We’re hiring a Client Success Manager to own the performance and growth of a portfolio of client relationships while leading a small team responsible for hiring execution.

You’ll manage a portfolio of approximately 40–50 client accounts and oversee 2–3 Account Managers responsible for day-to-day client coordination.

This role is designed for someone who enjoys growing accounts, identifying expansion opportunities, and building long-term client partnerships.

KEY RESPONSIBILITIES

Own Portfolio Performance

You will be responsible for the overall health and growth of your client portfolio.

This includes:

- Driving Net Dollar Retention across accounts

- Expanding existing client relationships

- Identifying opportunities for deeper account penetration

- Forecasting hiring demand across your portfolio

- Monitoring account health and identifying risks early

- Leading renewal and expansion conversations with clients

Strategic Client Leadership

You will serve as the primary relationship owner for your client portfolio.

Responsibilities include:

- Leading strategic conversations with founders and executives

- Conducting quarterly client reviews

- Aligning hiring roadmaps with client budgets and priorities

- Ensuring clients see us as a long-term hiring partner

Team Leadership

You will manage 2–3 Account Managers (Hiring Experts) who:

- Run intake calls

- Manage hiring coordination

- Communicate daily with clients

- Coordinate search execution

Your role is to:

- Set performance expectat...