Program Manager, Digital Customer Success

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is looking for a Digital Customer Success Program Manager to join our fast-growing Customer Success Operations team. In this role, you will lead the development and execution of digital adoption strategies to enhance customer experience and product utilization. This role will focus on creating effective email journeys and driving product adoption content. What You'll Do: Email Marketing & Product Adoption Partner with Customer Success Marketing to define and drive the digital customer success communications roadmap Build and own a best-in-class Customer Success email marketing program and content that drives CrowdStrike product onboarding and adoption in a scalable way Create standardization and guidelines for Customer Success email design, voice, content, and format across all products and services Design, implement, and optimize Customer Success programs and product adoption email journeys to drive customer engagement and feature utilization Analyze email data and performance metrics to identify opportunities for improvement and upsell; demonstrate impact on product adoption Manage pr...