Customer Success Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description: Amplify is seeking a Customer Success Manager (CSM) to serve as the primary point of contact for our customers. In this role, you will own the customer experience from launch through ongoing partnership, ensuring a high-quality, outcomes-driven journey. You will manage account relationships, lead onboarding and implementation efforts, and provide ongoing support to help customers achieve their student achievement goals. The CSM acts as a trusted advisor and coach, partnering cross-functionally to manage and grow a portfolio of accounts. You will drive retention, identify expansion opportunities, and ensure customers realize the full value of Amplify’s products. Whether supporting high-needs accounts or complex, multi-year implementations, you will mitigate risk and deliver measurable impact. Essential Responsibilities : Account Ownership & Retention Own the Customer Journey: Own the entire customer journey for a defined book of business from launch through post-sale, acting as the accountable party for account success, retention, and renewal. Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achie...