Support Operations Manager, User Operations

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

Harvey is looking for a Support Operations Manager to build and scale the systems, processes, and cross-functional partnerships that power world-class support.

Reporting to the Head of User Operations, this role sits at the intersection of Support, Product, Engineering, and Go-to-Market. You will own high-impact operational initiatives that improve support quality, drive efficiency, and ensure we are proactively enabling our customers as we scale.

This is a strategic and execution-oriented role focused on designing the infrastructure behind support: workflows, tooling, reporting, escalations, feedback loops, and cross-functional alignment. You’ll directly manage and grow a team of support operations specialists, w...