Customer Success Lead

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re building the infrastructure needed to bring real, substantial economic flows onchain. Our team primarily works in-person out of our San Francisco and NYC offices. We like to move fast and swing for the fences — join us!

The Role

Tempo is building the future of enterprise payments on-chain, and we need someone to own the full customer journey — from the moment a partner signs to the point they're scaled and thriving on the network. As our Customer Success Lead, you'll be the connective tissue between Tempo's product, engineering, and partnerships teams and the enterprises, ecosystem partners, validators, and integrators building on top of us.

This is a founding role. You'll define what great looks like for customer success at Tempo — building the playbooks, relationships, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

What You'll Do

Pre-Sales & Solution Design

- Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding

- Serve as a consultative design partner during pre-sales — deeply understanding partner use cases and mapping them to Tempo's archite...