Technical Support Specialist

ABOUT BRINC:

At BRINC, we are redefining public safety with an innovative ecosystem of life-saving tools. Our journey started with the development of drones and ruggedized throw phones, designed to access unsafe areas and establish communication to de-escalate situations. Today, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more. At BRINC, we are committed to recruiting the world's best talent to join us in our mission to support first responders in saving lives.

ABOUT THIS ROLE:

We’re seeking a highly technical, proactive Technical Support Specialist to serve as the primary technical liaison for public safety customers operating 24/7/365. You will specialize in diagnostics and resolution of embedded systems and software issues involving BRINC UAS hardware and proprietary LiveOps software. Responsibilities span both customer-facing and internal support, including after-hours monitoring and escalation. PLEASE NOTE: This role is in our Seattle, WA office and requires the willingness to work a hybrid schedule of at least three days per week in the office without relocation assistance.

KEY RESPONSIBILITIES:

- Provide expert-level troubleshooting of drone systems in support of active customers.

- Diagnose and resolve technical issues across software, firmware, and hardware.

- Act as the primary point of contact for public safety customers, providing responsive support around the clock.

- Collaborate closely with engineering, manufacturing, and QC teams to drive issue resolution and product improvements.

- Maintain after-hours support rotation (“cadre of techni...