ServiceNow CMDB Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is looking for a ServiceNow CMDB Engineer to design, implement, govern, and continuously improve the ServiceNow Configuration Management Database (CMDB). The role ensures accurate CI data, reliable relationships, and strong data quality to support ITSM, ITOM, SecOps, and enterprise service management. The ideal candidate has deep hands‑on CMDB experience, strong technical and analytical skills, and expertise in discovery, service mapping, and configuration management best practices. What We Expect of You - CMDB Design & Implementation Design, implement, and maintain the CMDB aligned to ServiceNow CSDM. Define CI classes, attributes, relationships, and lifecycle states for service visibility and operations. Configure and govern Identification and Reconciliation Engine (IRE) rules to ensure CI accuracy, uniqueness, and data integrity across sources. Data Quality & Governance Establish and enforce CMDB data quality standards (completeness, correctness, compliance). Develop dashboards, KPIs, and health reports to monitor accuracy and maturity. Lead audits, data reviews, remediation, and continuous improvement to keep the CMDB a trusted system of record. Discovery & Service Mapping Configure, maintain, and optimize ServiceNow Discovery, Service Mapping, and ITOM integrations. Troubleshoot discovery errors, data conflicts, and CI relationship issues. Optimize schedules, credentials, probes, and patterns to maximize coverage and accuracy with minimal impact. Collaboration & Enablement Partner with ITSM, ITOM, S...