Operations and Monitoring Analyst

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role To ensure the stability, availability, and timeliness of batch and online processes , guaranteeing that Java application jobs and SAP job chains run according to schedule, with proper evidence, traceability, and failure recovery; to maintain monitoring of critical transactional systems and manage backups and restores in accordance with IT policies. Responsibilities 1) Daily Monitoring and Operations Operate and monitor automated workflows (jobs/chains) in Control‑M , including job initiation, tracking, dependencies, retries, and operational closures. Monitor the health of transactional systems (e.g., Tandem, OmniPayment ) and availability dashboards, activating established procedures in the event of degradation. Verify integrity and cycle times of Java jobs and SAP chains , documenting execution evidence. 2) Incident and Request Management (AMS) Log, classify, prioritize, and follow up on tickets in the corporate ITSM tool (e.g., ServiceNow ), ensuring timely escalation to resolver groups. Execute recovery playbooks, perform initial triage, apply containment actions, and communicate updates to stakeholders. Ensure SLA and service window compliance while maintaining end‑to‑end traceability. 3) Backup and Recovery Administer and validate backups and restorations using the designated platforms (e.g., CommVault Simpana , Veeam Backup & Replication ), in accordance with retention policies and periodic restore testing. 4) Support for Changes ...