R-59159 Salesforce Commerce Cloud Specialist – AMS

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The SFCC Specialist actively participates in documentation, technical and functional testing (SIT/UAT), release support, change validation, and post‑deployment stabilization , while also contributing to continuous improvement initiatives and ensuring the platform operates according to corporate standards, Salesforce best practices, and governance models. This role requires strong technical judgment , a deep understanding of eCommerce platforms, structured analytical skills, and clear communication with all involved stakeholders to enable effective diagnostics, issue resolution, and informed decision‑making. 1. Incident and Request Management in the AMS Environment Analyze, diagnose, and resolve technical and functional incidents related to Salesforce Commerce Cloud (B2C) , ensuring site stability and availability. Address business requests related to eCommerce functionality, assessing impact and proposing solutions aligned with the operational model. Review application logs , identify errors, and apply fixes or coordinate their resolution. Verify proper operation of integrations with payment gateways, inventory systems, order management systems, and customer data platforms. Manage tickets according to priority, impact, and response time standards defined by the AMS service. 2. Technical Analysis and eCommerce Process Validation Review and validate the technical performance of the SFCC platform, ensuring correct execution of browsing, pu...