Senior Manager, Service Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Service Operations leads service delivery across configuration and encounter management to ensure accurate, compliant, and scalable operations. This role drives operational excellence, partners cross‑functionally with Product and Technology teams, and leads teams responsible for maintaining high‑quality service outcomes and continuous improvement. Required Qualifications 7+ years of experience in healthcare 2+ year of experience managing a team Experience supporting Medicaid & or Medicare programs , including familiarity with Medicaid operational workflows, policies, and compliance requirements Strong understanding of operational controls, quality metrics, and process improvement Ability to lead teams, manage change, and effectively partner with cross‑functional stakeholders Experience working in regulated, high‑volume service environments Experience in Microsoft office Preferred Qualifications Direct experience supporting Illinois Medicaid programs Experience in healthcare, health plans, or technology‑enabled service organizations Experience supporting audits, compliance reviews, or regulatory reporting Experience managing configuration and encounter‑based operations or transaction lifecycle management in a highly matrixed organization Education Bachelor’s degree in Business, Operations, Healthcare Administration, Information Systems, or a related field (or equivalent experience) Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly...