Senior Content Marketing Manager

ABOUT ZIPLINE

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

ABOUT THE ROLE

Zipline’s marketing team is growing, and we’re looking for a Senior Content Marketing Manager to help shape and scale our content engine. Reporting to the Head of Content, you’ll drive the programs that matter most: customer stories, webinars, thought leadership, newsletters, and more.

This role is equal parts creator and independent operator: you’ll set direction and produce great work yourself while building the systems and relationships to keep it all running at a high level.

WHAT YOU’LL DO

CUSTOMER STORYTELLING

You’ll own the narrative around how customers use Zipline and turn those experiences into the

most compelling proof points in our toolkit. That means:

- Building real relationships with Customer Success, Sales, and Account Managers to surface the right stories at the right time.

- Running interviews and managing relationships with customers, both on-site and virtually.

- Occasional travel to retailer HQs and conferences.

- Shaping raw customer experiences into polished case studies, testimonials, and narratives that show why people love Zipline.

- Thinking beyond the PDF: turning one customer story into a blog post, a webinar highlight, a social proof snippet, and a sales asset.

- Tracking which stories resonate and where: which case studies get shared by sales, which customer quotes drive engagement on LinkedIn, and feeding that data back into what you produce next...